Page-access-token

Full reference for the 7 Statistics endpoints in the Pancake chat API — page, user (agent KPIs), tag, engagement, ads + ads campaign, new customer. Includes a critical warning about the 3 DIFFERENT date param formats across endpoints (since/until Unix seconds, date_range string DD/MM/YYYY HH:MM:SS, date_range string DD/MM/YYYY) — the #1 pitfall when building BI dashboards or scheduled syncs.

Detailed guide to the 4 endpoint groups that manage a Pancake conversation's lifecycle — add/remove tags, assign staff, mark read/unread. Includes 2 lookup endpoints (tags + users), keyword-based auto-tag patterns, round-robin assignment, and a heads-up on Pancake's built-in round_robin_users feature.

Complete guide to the Pancake GET /pages/{page_id}/conversations endpoint — from basic calls and cursor pagination with last_conversation_id, to filtering by type/tags/post/timestamp, and best practices for syncing large volumes into a CRM.

Complete guide to the Pancake Page Customers API — listing customers with offset pagination, updating profiles, CRUD operations on internal notes, and the public no-auth avatar endpoint. Includes CRM sync patterns (HubSpot/Salesforce/Postgres), delta sync, schema suggestions, and warnings about timestamp unit pitfalls.

Step-by-step guide to receiving real-time messages via Pancake Webhook and calling the Pancake API to auto-reply to customers, with Page Access Token setup and Node.js + Python examples.