Api_key

Complete reference for the 4 Records endpoints in the Pancake CRM API — list (with powerful JSON filter + cursor pagination), upsert (id present = update, omit = create), bulk delete, get single. Supports the 3 table types lead/account/contact, with 9 filter operators and common pitfalls like the 422 LEAD_CANNOT_UPDATE_FROM_CANCEL error.

Pancake CRM is one product within the Pancake ecosystem — with features entirely different from Pancake's multi-channel chat. Base URL crm.pancake.vn/api, authenticated via a per-workspace api_key, managing lead/account/contact/order/ticket. This article positions CRM within the Pancake suite, walks through api_key setup, the first test call, and an overview of the 6 endpoint groups + webhook.